Udemy - IT Support and Service Desk - Part 2 - More Advanced Topics

Category: Tutorial


Posted on 2021-06-10, by phaelx.

Description



Date: 02 2021
Author: Marious Kuriata

Size: 1.2 GB
Format: MP4
Download
part1
https://katfile.com/xujweqdkobjh
part2
https://katfile.com/kbco98lkulkv
What you'll learn

# How a Support / Service Desk operates
# Basic concepts of virtual machines (Hyper-V, Virtual Box)
# Monitoring IT resources
# Procedures and key terms
# Web applications and hosting
# Cloud solutions and backups
# Troubleshooting
# Enterprise password managers
# Security concepts


Course content


Introduction
    Welcome!
    Tools we will use
    Ticketing System - Zoho Service Desk
    Our First Ticket
    Time to Install Some Applications!
    Quiz

Virtualization
    What is a VM ?
    Virtual Box in Action
     Deploying our VMs
    A Network Engineer Needs our Help!
    Our Next Ticket - HyperV
    TrueNAS - Installation
     TrueNAS - Basic Config
    Quiz


Cloud, Web Applications, and Security
    Cloud Backups
    File Transfer Protocol - FIleZilla
    Important Commands
    DNS FIltering
    How Fast is our Connection?
    Tom Cannot Ping a Device - Let's help!
    Quiz


Monitoring
    Monitoring - Part 1
    Monitoring - Part 2
    Nagios - Monitoring Network Devices
     Advanced Monitoring Tools
    Quiz


Advanced Topics
    Enterprise Password Managers
    Port Numbers
    Certificates


How to Host Your OWN Website - Web applications
Choosing a hosting package
Basic config
Wordpress, phpBB, and other cool features


Procedures
Procedures - KPI and Goals
Advancing Your Career


Extra Lectures
Port Forwarding
Port Forwarding - Lab
Interview with a Service Desk Specialist
Procedures Review
Procedures - Advanced

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