The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your Business

ISBN: 1574100750

Category: Family


Posted on 2009-08-05. By anonymous.

Description


Michael J. Wing, Arthur Andersen (Firm), "The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your Business: When You Ask the Right Questions"
Dearborn Financial Publishing | 1997-04 | ISBN: 1574100750 | 218 pages | PDF | 3,6 MB

Smart business owners and managers beat the competition by surveying customers and tailoring their businesses to serve their clients' needs, wants, and expectations. The Arthur Andersen Guide to Talking with Your Customers provides the action plans necessary to start an ongoing customer satisfaction program, complete with checklists, flowcharts, questionnaires, and worksheets.

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