Representative Bureaucracy and Performance: Public Service Transformation in South Africa (Executive Politics and Governance)

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Posted on 2019-12-13, by rizentrop.

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Representative Bureaucracy and Performance: Public Service Transformation in South Africa (Executive Politics and Governance) "Representative Bureaucracy and Performance: Public Service Transformation in South Africa is a first-rate blend of quantitative and qualitative analysis of one of the major transitions in modern governance. Fernandez makes a major theoretical contribution to the literature on representative bureaucracy in demonstrating how descriptive representation translates into both active representation and better performance. His discussion of the crucial role of language and communication brings new insight to the literature on public administration and democracy." ―Kenneth Meier, Distinguished Scholar in Residence, American University "This study of public sector transformation goes beyond the descriptive qualitative research largely found in South African public administration historiography by undertaking sophisticated quantitative analysis to show that representation of previously historically disadvantaged groups, under certain circumstances, can improve the performance of public organ
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