[PDF] Communicate with Confidence, Revised and Expanded Edition: How to Say it Right the First Time and Every Time

ISBN: 0071770135

Category: Tutorial


Posted on 2017-12-13, by luongquocchinh.

Description



Author: Dianna Booher | Publisher: McGraw-Hill Education | Category: Management | Language: English | Page: 496 | ISBN: 0071770135 | ISBN13: 9780071770132 |

Description: Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate With Confidence!. 1,254 Tips to improve your communication and interpersonal skills! You will learn how to: Establish credibility and show concern Transition from criticizing to coaching Listen to negotiate so that everybody feels like a winner Give clear instructions Give and receive usable feedback Ask appropriate questions and answer questions appropriately to gain cooperation Present ideas persuasively and communicate across gender and cultural lines

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