[PDF] : Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers

ISBN: 0470047461

Category: Tutorial


Posted on 2017-12-28, by luongquocchinh.

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Author: Ralph F. Smith | Publisher: Wiley | Category: Management | Language: English | Page: 240 | ISBN: 0470047461 | ISBN13: 9780470047460 |

Description: Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

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