Posted on 2021-05-12, by mitsumi.
Level: Intermediate | Genre: eLearning | Language: English
Welcome to Knowledge Management in Salesforce Service Cloud. This course will teach you how to administer, maintain, and utilize Salesforce Knowledge.
Are you preparing to configure Salesforce Knowledge within Salesforce Service Cloud and want to learn how to best configure and maintain it? In this course, Knowledge Management in Salesforce Service Cloud, you'll learn how to administer, maintain, and use the Knowledge object, Record Types, and data categories. First, you'll explore configuring Knowledge settings and the Knowledge object. Next, you'll discover data categories and how to maintain Knowledge visibility and permissions. Finally, you'll learn how to add Knowledge components within Salesforce App Builder and Experience Cloud. When you're finished with this course, you'll have the skills and knowledge of Salesforce Knowledge needed to manage and maintain a knowledge base.
- Ebooks list page : 47589
- 2021-05-12Knowledge Management in Salesforce Service Cloud
- 2021-01-16Udemy - Salesforce Service Cloud Lectures, 2 Practice Tests
- 2021-01-15Salesforce Service Cloud Lectures, 2 Practice Tests
- 2020-11-22Salesforce Service Cloud Consultant Certification Course
- 2020-11-21Salesforce Service Cloud Consultant Certification Course
- 2019-04-25Salesforce Service Cloud Consultant Certification Course
- 2017-10-27[PDF] Salesforce Service Cloud: Certification and Implementation Study Guide
- 2018-02-23Salesforce Certification: Service Cloud Industry Knowledge
- 2017-01-14Salesforce Certification Service Cloud Industry Knowledge
- 2021-04-07Lynda - Customer Service Knowledge Management
- 2021-04-01Customer Service: Knowledge Management
- 2020-10-18Salesforce Lightning Admin concepts in Sales Service Cloud
- 2020-10-13Salesforce Certification: Service Cloud Rapid Exam Prep
- 2020-10-12Salesforce Certification: Service Cloud Rapid Exam Prep
- 2018-08-14Applying Knowledge Management to Build-To-Order Processes in Manufacturing and Service Companies
- 2018-04-01Service Cloud Exam Contact Center Industry Knowledge
- 2018-03-01Service Cloud Exam Contact Center Industry Knowledge
- 2018-01-26[PDF] Innovations in Knowledge Management: The Impact of Social Media, Semantic Web and Cloud Computing (Intelligent Systems Reference Library) - Removed
- 2018-01-18[PDF] Service Cloud Industry Knowledge
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