Career Academy – IT Service Management (ITSM) Training

Language: English

Category: Study

Tag: IT Certification

Posted on 2013-02-18, by honhungoc.


Career Academy – IT Service Management (ITSM) Training
FLV | 747 MB
As businesses demand more from IT managers, organizations are looking to ITIL (IT Infrastructure Library) Service Management as the best practice approach to operational and service excellence. ITSM employs ITIL documented best practices and in most cases extends into additional areas such as enhanced processes and implementation to provide additional value-added functionality. ITSM methods have evolved to include specific ways to enable and optimize assessment, planning, and implementation of ITIL best practices.

Course Outline

Course Introduction
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
The Service Desk
Course Closure


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