The 2nd Digital Revolution (Repost)

In the 1990s I sat in the office of a CFO of what was then a Fortune 100 company. He was not happy about the annual technology bill. Back then – and for decades before – technology was tactical. He said something about technology being his last unmanaged expense. I gave him a list of 10 things we should do to improve the cost-effectiveness of our technology investments. He told me to come back when there were only three things on the list. There was no appetite for long discussions about what was wrong – or right – with technology, and there was an expectation that technology expenses could be reduced by focusing on the top three problems.