Richard A. Buckingham - Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships (Repost)
Category: Business
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Richard A. Buckingham - Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships
Kogan Page | 2001 | ISBN: 0938721828 | Pages: 300 | PDF | 1.05 MB
Kogan Page | 2001 | ISBN: 0938721828 | Pages: 300 | PDF | 1.05 MB
In Customer Once, Client Forever, Buckingham presents a process to identify, create and maintain the relationship with the client using his 12 Lifetime Tools.
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