Quality Assurance: ISO 9000 as a Management Tool

Description

The ISO 9000 quality assurance standards have generated considerable interest and controversy in the business world. This is a critical evaluation of the effects of these standards, and it investigates the experience of both Danish and international firms. Central issues addressed include: whether the ISO 9000 standards have lived up to their potential; whether the benefits justify the costs; why quality assurance works better in some firms and organizations than others; and why the ISO 9000 standards enjoyed more success in industry than in the public sector. To structure the analysis, the book utilizes the economic concept of asymmetric information.

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